Case Study 01
A Niagara Falls Non-Profit
Non-Profit / Social Services
The Challenge
The organization was managing client intake, case notes, and reporting across a combination of paper forms, shared spreadsheets, and email threads. Staff were spending 8–10 hours per week on administrative tasks that should have taken 2.
What We Built
A custom case management web application with role-based access, intake forms, case note tracking, and automated monthly reporting. Integrated with their existing email system for notifications.
Results
Reduced administrative overhead by ~70%. Monthly reporting that previously took 4 hours now generates automatically. Staff reported significantly lower frustration with day-to-day data entry.